Terms of Service

Acceptance of Terms

By accessing or using YourMD Online services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms constitute a legally binding agreement between you and YourMD Online, a United Medical Group affiliated telehealth platform.

Medical Services and Limitations

Telehealth Services Provided

• Remote medical consultations via audio or video
• Medical history review and symptom assessment
• Prescription services where appropriate
• Health education and wellness guidance
• Referrals to specialists when necessary

Services We Cannot Provide

• Emergency medical care
• Physical examinations requiring in-person assessment
• Controlled substance prescriptions (DEA Schedule II-V in most cases)
• Diagnostic imaging or laboratory tests
• Surgical procedures or interventions

Pricing and Payment Terms

Payment and Billing

• Payment is due at the time of service
• We accept major credit cards, HSA, and FSA payments
• Insurance billing available where applicable
• Refunds processed according to our refund policy
• Late payment fees may apply to outstanding balances

User Responsibilities

Account and Information Accuracy

• Provide accurate and complete medical history
• Keep your account information current and secure
• Inform providers of all current medications and allergies
• Follow prescribed treatment plans and recommendations
• Report any adverse reactions or complications immediately

Platform Usage

• Use services only for lawful purposes
• Maintain confidentiality of your login credentials
• Respect healthcare providers and staff
• Attend scheduled appointments or cancel with appropriate notice
• Comply with all applicable laws and regulations

Professional Standards and Licensing

Provider Qualifications

• Licensed physicians and healthcare professionals
• Board certification where applicable
• Current malpractice insurance
• Ongoing medical education requirements
• Regular quality assurance reviews

Disclaimers and Limitations

Medical Disclaimers

• Telehealth has inherent limitations compared to in-person care
• Technical issues may occasionally affect service quality
• Some conditions require in-person evaluation
• Laboratory tests and imaging cannot be performed remotely
• Provider recommendations are based on information you provide

Limitation of Liability

YourMD Online's liability is limited to the maximum extent permitted by law. We are not liable for indirect, incidental, or consequential damages arising from use of our services.

Prohibited Uses

You agree not to use YourMD Online for:

• Fraudulent or illegal activities
• Obtaining controlled substances inappropriately
• Harassment of healthcare providers or staff
• Sharing login credentials with others
• Reverse engineering or tampering with our platform
• Violating any applicable laws or regulations

Termination

Either party may terminate this agreement at any time:

• You may: Stop using our services and close your account
• We may: Suspend or terminate access for violations of these terms
• Effect: Outstanding obligations survive termination
• Data: Medical records retained per legal requirements

Dispute Resolution

Governing Law

These terms are governed by the laws of the state where United Medical Group is incorporated, without regard to conflict of law principles.

Resolution Process

• Initial contact with customer service for informal resolution
• Mediation through agreed-upon neutral third party
• Binding arbitration if mediation fails
• Class action waiver (individual claims only)

Changes to Terms

We may update these Terms of Service to reflect:

• Changes in applicable laws or regulations
• New features or services offered
• Enhanced security or privacy measures
• Operational improvements

We will notify you of material changes via email or platform notification at least 30 days before they take effect.