Privacy Policy

Introduction

Welcome to YourMD Online, a United Medical Group affiliated telehealth platform. This Privacy Policy explains how we collect, use, protect, and disclose your personal and health information when you use our services.

By using YourMD Online, you agree to the collection and use of information in accordance with this policy. We are committed to maintaining the confidentiality and security of your personal health information (PHI).

Information We Collect

Personal Health Information (PHI)

• Medical history and current health conditions
• Symptoms and consultation notes
• Prescription information and medication history
• Treatment plans and medical recommendations
• Video/audio consultation recordings (when authorized)

Personal Information

• Name, date of birth, and contact information
• Insurance information and payment details
• Emergency contact information
• Device information and IP addresses
• Platform usage data and preferences

How We Use Your Information

Medical Care and Treatment

• Providing remote medical consultations and diagnoses
• Prescribing medications and creating treatment plans
• Coordinating care with other healthcare providers
• Maintaining comprehensive medical records

Platform Operations

• Processing payments and insurance claims
• Scheduling appointments and sending reminders
• Improving our telehealth platform and services
• Ensuring platform security and preventing fraud

Information Sharing and Disclosure

We do NOT sell your personal health information. We only share your information in the following circumstances:

Authorized Disclosures

• Healthcare Providers: With United Medical Group physicians and specialists involved in your care
• Insurance: For payment processing and claims management (with your consent)
• Legal Requirements: When required by law or court order
• Emergency Situations: To prevent serious harm to you or others
• Business Associates: With HIPAA-compliant service providers who help operate our platform

Data Security and Protection

Security Measures

• Encryption: All data transmitted and stored is encrypted using industry-standard protocols
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Continuous security monitoring and compliance assessments
• Secure Infrastructure: HIPAA-compliant cloud hosting with redundant backups
• Staff Training: Regular privacy and security training for all personnel

Your Privacy Rights

Under HIPAA and other privacy laws, you have the following rights:

• Access: Request copies of your medical records and health information
• Amendment: Request corrections to inaccurate or incomplete information
• Restriction: Request limitations on how we use or share your information
• Confidential Communications: Request alternative methods of communication
• Accounting: Request a list of disclosures of your health information
• Complaint: File complaints about privacy practices with us or the Department of Health and Human Services

Data Retention

We retain your health information as required by medical record retention laws and regulations:

• Medical Records: Minimum of 7 years from last treatment date
• Minor Patient Records: Until age of majority plus 7 years
• Platform Usage Data: 3 years unless longer retention is required
• Billing Records: 7 years for tax and insurance purposes

Children's Privacy

YourMD Online provides pediatric telehealth services with additional privacy protections for minors:

• Parental consent required for children under 18
• Special protections for adolescent confidential services
• Enhanced security measures for pediatric health records
• Compliance with COPPA (Children's Online Privacy Protection Act)

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website with the revision date
• Notify you via email of material changes
• Provide you with the option to opt-out of new uses of your information
• Maintain previous versions of the policy for your reference